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911 - Dispatch

 "911, what is your emergency?"

The 9-1-1 center in  Putnam County is a division of the Putnam County Sheriff's Office.  The center answers approximately 5,000 emergency phone calls and 23,000 non-emergency phone calls each year.

Our call center is staffed 24/7 with certified communications officers who have been trained to respond to all types of emergency situations.  All calls for law enforcement, emergency medical services, and fire services within the county are dispatched from this location.  9-1-1 calls for Eatonton City Police and Fire Departments are first received by our agency, then transferred to the Eatonton Police Department dispatchers for response.

For all non-emergencies, call (706) 485-8557. 

For information regarding our jail facility or inmate concerns call (706) 485-2680.

 

When should you call 9-1-1?

To report any occurrence that would require the IMMEDIATE dispatch of law enforcement, fire and/or medical services.

 

When calling 9-1-1, remember to:

  • Remain calm
  • Speak clearly
  • Listen to ALL instructions
  • Answer ALL questions
  • If you are reporting a crime in progress or a crime that has just occurred, pay particular attention to the suspect's physical characteristics.  If a vehicle is involved be sure to note color, make, body style, and license plate number.  Make sure you tell the dispatcher the location of the incident and your location.  Do not attempt to apprehend or detain suspects. 
  • When reporting a fire, give an accurate location and description of the structure, any visible flames, smoke or odor, helpful information such as cross streets or business name, and if you know or suspect someone is inside the structure.
  • For medical emergencies we need the name and exact location of the patient as well as a clear description of the medical problem.  Be prepared to answer additional questions from the dispatcher in order for him or her to help emergency personnel in their response.

 

Wireless Phones 

Although cell phones are a valuable tool, they have their limitations.  Here are the facts:

  • Wireless telephones do not provide 9-1-1 with an address
  • Wireless telephones may not connect you to the correct 9-1-1 center

Helpful Hints when calling 9-1-1 from a cell phone:

  • Providing an accurate address is critically important
  • Give an exact street number and name and the closest intersection
  • Provide a landmark if possible
  • DO NOT HANG UP until your call is answered

 

HELPFUL HINTS FOR 9-1-1

Use 9-1-1 for emergency situations ONLY

Teach your children how to use 9-1-1 wisely in case of an emergency.

Teach your children not to play on the phone.  Old phones that are given to children for play should have the battery removed.

Don't call 9-1-1 when your power goes off or weather is threatening.  Call your utility company and monitor television and radio for weather.

Tri-County EMC-(706) 485-6122

Georgia Power-(478) 452-2500

 

Don't call 9-1-1 to see how much a traffic ticket is or to see if someone is in jail. 

State Court-(706) 485-4056

Jail-(706) 485-2680

Don't call 9-1-1 for telephone numbers or directions.

For this information dial 411.

Remember, when you tie up a 9-1-1 line with a non-emergency matter, someone who is in critical need may not get the help they need in a timely manner.

 

 
 
 
 
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Emergency - Dial 911 - Phone 706-485-8557 (24 hours)